Direct Billing for Physiotherapy in Kitsilano
At Complete Physio, we make accessing physiotherapy treatment simple by offering direct billing for many major insurance providers. This means we can submit your physiotherapy claims directly to your insurance company, saving you time and reducing out-of-pocket costs. Our team is happy to help verify your coverage before your appointment so you can focus on your recovery.
Please upload your policy or plan and member ID card through our Jane app when you are booking your appointment
Insurance Coverage
We accept a wide range of insurance plans to ensure our services are accessible to everyone. Whether you have private insurance or coverage through a workplace benefits program, we’ve got you covered. If you’re unsure about your specific plan, our friendly staff is here to help verify your coverage and guide you through the process.
Accepted Plans Include:
- Private Health Insurance
- Workers’ Compensation
- Motor Vehicle Accident Insurance
How Our Process Works
At Complete Physio, we make your journey to recovery smooth and stress-free. Here’s how it works:
Make an Appointment
Easily schedule your visit online or by phone at your convenience.
Consultation
Meet with our expert therapists for a comprehensive assessment of your needs.
Physiotherapy
Receive personalized treatment tailored to your recovery goals.
Satisfied Review
Share your feedback and celebrate your progress with us!
150+
Happy Reviews
10+
Years of Experience
#1
Rated Therapist
- *Please upload your policy or plan and member ID card through our Jane app when you are booking your appointment*
- We do not offer direct billing for WorkSafe and we recommend you speak with your adjuster for approval prior to booking.
- For a list of services and appointment pricing, click here to see our online booking page.
What We Treat
Our physiotherapy team treats a wide range of injuries and conditions — from back pain and sports injuries to ICBC claims and post-surgical rehab.
Back & Neck Pain
Sports Injury Rehab
Knee & Hip Pain
Shoulder & Upper Limb
Post Surgical Rehab
Dry Needling & Muscle Release
Running Injuries & Gait Analysis
Foot & Ankle Injuries
Our Reviews
At Complete Physio, we’re proud to have helped so many patients achieve their recovery goals. Here’s what our satisfied clients have to say about their experience with us:
Physiotherapy Direct Billing FAQs
Which insurance providers do you direct bill?
At Complete Physio, we offer direct billing for many major extended health insurance providers, including Pacific Blue Cross, Sun Life, Manulife, Canada Life Green Shield and many more. If your insurance provider supports direct billing, we can submit your physiotherapy claim directly so you only pay the remaining balance, if any.
How does ICBC physiotherapy billing work?
If you were injured in a motor vehicle accident in British Columbia, your physiotherapy treatment may be covered through ICBC. In many cases, ICBC approves a number of physiotherapy sessions without requiring a doctor’s referral. Our clinic can bill ICBC directly for approved treatments, making the process simple and convenient for patients recovering from car accident injuries.
Do I need to pay anything upfront?
In most cases, if your insurance provider allows direct billing, we will submit the claim directly to your insurer. You may only need to pay the portion that your plan does not cover, such as a deductible or co-payment. Our team can help verify your coverage before your appointment so you know exactly what to expect.
How many physiotherapy sessions does my insurance cover?
The number of physiotherapy sessions covered depends on your individual insurance plan and annual benefits. Some plans cover a fixed number of visits, while others provide a yearly dollar amount for physiotherapy services. Our team can help you check your coverage and explain how your benefits apply to treatment.
How does WorkSafeBC physiotherapy billing work?
If you were injured at work, your physiotherapy treatment may be covered through WorkSafeBC. In these cases, your claim must first be approved by WorkSafeBC before treatment begins. We recommend contacting your WorkSafeBC case manager or adjuster to confirm approval before booking your appointment.
What information do I need to provide for direct billing?
To process direct billing, we typically require your insurance provider name, policy number, and member ID. When booking your appointment through our Jane booking system, you can upload a photo of your insurance card so our team can verify your benefits and process your claim more efficiently.
James Prendergast
03:49 04 Jun 25
I went in after a few weeks of consistent knee swelling that would flare up after light exercises. I did two sessions with Sean where we went though rehab exercises, what frequency to do them at, when I could return to play, and then some dry needling to wake up the leg muscles. After the 2nd session and rehab I was back to playing, highly recommend
Alan Russell
03:56 03 Jun 25
Recently went through a rehab programme with Sean at Complete Physio. I ruptured my plantar fascia playing soccer and went to Sean about 6 weeks after it occurred as it wasn’t healing sufficiently. Sean designed a complete rehab programme for me to work on over 5/6 weeks and I’m glad to say I’m back playing full contact sport with no issues. He clearly is very knowledgeable in his work and all the exercises were well explained and tailored to my particular injury. I would highly recommend Sean to anyone who is experiencing any injures or issues.
Suzanne Murphy
23:32 31 May 25
I have been going to Sèan at Complete physio for a number of years now, he has treated many injuries I’ve endured from sports & exercise. My most recent injury was a persistent shoulder strain I had from fitness classes, it had been continually flaring up for months.
Sèan gave me a rehab program to work on & used dry needling to help heal the area. After just three visits, I’m ready to get back to normal activity.
I never hesitate to reach out to Sèan & the team at Complete, i’m always confident they will have me back up & running in no time
Sèan gave me a rehab program to work on & used dry needling to help heal the area. After just three visits, I’m ready to get back to normal activity.
I never hesitate to reach out to Sèan & the team at Complete, i’m always confident they will have me back up & running in no time
Roger Fenez
18:16 29 May 25
Efficient and professional. Sean knows what he’s doing and his system from booking, to personalized follow up workout videos are seamless. Highly recommend
Paddy Corcoran
20:57 28 May 25
Had a session with Sean to help an injury did a great job and was extremely friendly while doing so.
Blake Paulson
04:28 22 May 25
I tore ligaments in an ankle playing sports years ago and the strength and stability in the area got progressively worse. Sean expertly assessed the situation and helped develop a plan to add mobility to the complex and strengthening the surrounding muscles which provided much needed support. The guy know definitely knows his stuff.
Kevin Treacy
22:56 20 May 25
I’ve worked with Seanie over the last 2 years of playing GAA in Vancouver. I have had a long-term shoulder injury, which he was extremely knowledgeable about. Seanie helped to educate me and guide me through the rehab process, while also really pushing me with the exercises. I would recommend him for any athlete who is looking to perform at their best.
James Kiely
18:19 17 May 25
I’ve been seeing Sean McGrath for the past 8 weeks to rehab my ankle ligaments, and I couldn’t be more impressed with the results. From the very first session, Sean’s professionalism, knowledge, and genuine care stood out. He took the time to thoroughly assess my injury, explain the rehab process clearly, and tailor a program specifically to my needs and progress.
Each week, I’ve seen consistent improvement—not just in mobility and strength, but also in my confidence getting back to regular activity. Thanks to Sean’s expertise and support, I’m now back playing full-contact hurling—something that felt a long way off when I first walked into his clinic.
Sean strikes the perfect balance between pushing for progress and making sure things are healing the right way. His hands-on approach, combined with his clear explanations with videos and encouragement, make every session both productive and motivating.
I genuinely look forward to my appointments and trust his guidance completely. If you’re dealing with an injury or looking for a physio who truly knows his stuff and cares about your recovery, I highly recommend Sean.
Each week, I’ve seen consistent improvement—not just in mobility and strength, but also in my confidence getting back to regular activity. Thanks to Sean’s expertise and support, I’m now back playing full-contact hurling—something that felt a long way off when I first walked into his clinic.
Sean strikes the perfect balance between pushing for progress and making sure things are healing the right way. His hands-on approach, combined with his clear explanations with videos and encouragement, make every session both productive and motivating.
I genuinely look forward to my appointments and trust his guidance completely. If you’re dealing with an injury or looking for a physio who truly knows his stuff and cares about your recovery, I highly recommend Sean.
Mariana Ugarte
04:35 17 May 25
Got my knee injured – torn acl – Complete Physio and Sean have been my heroes putting me back on track, making sure I’m coming back from the injury stronger and always keeping track on my recovery. 100/10!
Alan Kelly
21:41 16 May 25
I went to Sean after a number of hamstring strains which had never fully healed from previous rehabs with other physios. The advice and exercises that Sean walked me through during our sessions have strengthened the muscle and prevented any reoccurrence of the injury for close to a year now. The longest stretch I have had without a hamstring strains in years!
David Roy Rathinagopal
18:21 02 Dec 24
My experience with Sean was wonderful. Thanks to him, I able to work out regularly and play sports again. I injured my shoulder/rotator cuff pretty badly in September during a work out. I wasn’t able to lift any weights, and my shoulder was constantly in pain/discomfort. Through a colleague’s recommendation, I went to see Sean within a couple of days of my injury. When I met Sean I Immediately could tell he was very friendly and knowledgeable. After the initial assessment/treatment, I saw him for another 4-5 weeks. During each weekly visit, he would do a deep tissue massage in my shoulder and dry needling to help reduce the inflammation. Each week we would also do different exercises and movements depending on my progress to help strengthen and overcome my injury. Over the course of my time with Sean, I felt my shoulder and rotator cuff get stronger and I was able to be myself again and get back into my daily routine. Thank you Sean for all your help!
Navraj Pal
09:57 28 Nov 24
HIGHLY RECOMMEND: I came in to see Sean with pain in my knee. After some testing Sean was quickly able to identify a) what exactly was wrong b) what the cause of the problem might be and c) plan a route to recovery and continued improvement to strengthen the joint and get me back into sport/training. Extremely knowledgeable about the body, able to explain in a simple manner, all while keeping it light hearted and positive. 🙌
Alyson Taylor
23:05 05 Nov 24
I found Sean after numerous attempts to help with my back pain following a skiing shoulder injury from a previous season. After RMT, Chiropractor, and acupuncture, Sean used dry needling, which provided instant relief.
I highly recommend his services!
I highly recommend his services!
Sophie Maraldo
01:08 03 Nov 24
Sean has been excellent in helping me get back to running after a hip injury. His targeted strength exercises and guidance have been key in my recovery. I’m now running again, and I highly recommend him to anyone!
Alan Stanton
18:02 02 Nov 24
Went to Seán after injuring my shoulder playing sport. It was a high Grade 2 level ligament tear in my AC Joint, which meant I was borderline in need of surgery if my rehab didn’t go well.
Having worked with Seán for a couple of weeks, I’ve completely recovered, have regained full range of motion and strength and most importantly am avoiding the surgery table.
My rehab involved a wide variation of exercises, which we progressed through week by week until I was able to support my full body weight with my shoulder. Seán also conducted dry needling on the area each session, which helped relax the muscle and brought great relief.
Couldn’t praise Seán enough, he’s an ultimate professional, extremely knowledgeable and fully invested in ensuring his clients fully recover.
Having worked with Seán for a couple of weeks, I’ve completely recovered, have regained full range of motion and strength and most importantly am avoiding the surgery table.
My rehab involved a wide variation of exercises, which we progressed through week by week until I was able to support my full body weight with my shoulder. Seán also conducted dry needling on the area each session, which helped relax the muscle and brought great relief.
Couldn’t praise Seán enough, he’s an ultimate professional, extremely knowledgeable and fully invested in ensuring his clients fully recover.
Anna O Keeffe
02:13 02 Nov 24
I went to Sean during my marathon training when I was having hip pain and shin splints. Sean provided me with a range of rehab exercises which addressed the issue. I visited Sean again close to my race day due to a calf injury. Sean released the area with dry needling which really helped. I was really grateful to have Sean’s reassurance that I would be able to complete the race and he also provided a huge amount of advice on my last week of training and pre race warm up/stretching. It really put me at ease and I felt confident heading into the race. Would highly recommend.
Aleisha Hutton
22:25 18 Oct 24
Sean is a legend!
After almost a year of knee pain that had been holding me back from running, as well as other exercise, the knee is now feeling great! I’ve also managed to regain the strength in that leg that I lost. I’m now back to running about 20km a week, and am excited to continue my training, where I’m looking to do a half marathon in the summer next year.
An easy 5 stars! Thanks so much!
After almost a year of knee pain that had been holding me back from running, as well as other exercise, the knee is now feeling great! I’ve also managed to regain the strength in that leg that I lost. I’m now back to running about 20km a week, and am excited to continue my training, where I’m looking to do a half marathon in the summer next year.
An easy 5 stars! Thanks so much!
Sorcha Mc Caffrey
21:18 24 Sep 24
I highly recommend Sean as a physio, he is knowledgeable and amazing at what he does.
I first went to Sean after a hiking injury, unable to walk or bend my knee. Sean was thoughtful in his initial care until I was back on my feet and then we began more intensive rehab. He catered our sessions to my needs and pivoted to what suited me best, exercises, goals, available times etc. he was always accommodating.
After 6 months I was able to enjoy ski season and running marathons with no injuries thanks to his guidance & support.
Sean is super friendly, kind and attentive. He listens to you and your goals and works with you on an achievable plan to get you there.
With his extensive experience, I’d 100% recommend him for any injuries, rehab or check-ins.
I first went to Sean after a hiking injury, unable to walk or bend my knee. Sean was thoughtful in his initial care until I was back on my feet and then we began more intensive rehab. He catered our sessions to my needs and pivoted to what suited me best, exercises, goals, available times etc. he was always accommodating.
After 6 months I was able to enjoy ski season and running marathons with no injuries thanks to his guidance & support.
Sean is super friendly, kind and attentive. He listens to you and your goals and works with you on an achievable plan to get you there.
With his extensive experience, I’d 100% recommend him for any injuries, rehab or check-ins.
ronan browne
14:07 10 Sep 24
Sean was my physiotherapist for months and I can only say good things about him and the rehabilitation he done for my knee.
I had an accident in work and I tore my meniscus. I needed to get surgery on my knee and Sean was looking after me before and after my surgery.
Before surgery I lost all the muscles in my left leg due to inactivity and the pain in my knee left me out of work and very inactive for a while. I then went to Sean to do some rehabilitation and Sean walked through everything with me and went into great detail of what happened to me and also what needed to be done to get back to 100% fitness. At the start I was very weak in my left leg but after 3 weeks with Sean I started to see massive recovery. I continued to go to Sean for a few more weeks and I couldn’t believe the difference it made from when I first started off. My knee and my injury had massively recovered thanks to Sean. It’s brilliant to get the leg muscles as strong as they can be while leading up to surgery so I was delighted with the work so far.
I eventually got my surgery and the it took me a month until I could start to walk again and eventually I started working on my knee again. I didn’t have a good feeling after my surgery the recovery was slow due to the impact of my surgery. I eventually started rehabilitation with sean again and it was great he goes into great detail and is definitely the best physiotherapist I’ve come across. We worked together for months and the progress after every training session I had with him was vital. I looked forward to going to him because of the progress I made after the training sessions and you can see yourself progressing every training session too which was I was always delighted to see.
Overall I’m delighted with how everything went. Massive recovery in my knee, Sean is a brilliant physiotherapist and a gentleman too. Great to work with and I would 100% recommend Sean to anyone who is having trouble with any sort of knee pain.
Cheers Sean!
I had an accident in work and I tore my meniscus. I needed to get surgery on my knee and Sean was looking after me before and after my surgery.
Before surgery I lost all the muscles in my left leg due to inactivity and the pain in my knee left me out of work and very inactive for a while. I then went to Sean to do some rehabilitation and Sean walked through everything with me and went into great detail of what happened to me and also what needed to be done to get back to 100% fitness. At the start I was very weak in my left leg but after 3 weeks with Sean I started to see massive recovery. I continued to go to Sean for a few more weeks and I couldn’t believe the difference it made from when I first started off. My knee and my injury had massively recovered thanks to Sean. It’s brilliant to get the leg muscles as strong as they can be while leading up to surgery so I was delighted with the work so far.
I eventually got my surgery and the it took me a month until I could start to walk again and eventually I started working on my knee again. I didn’t have a good feeling after my surgery the recovery was slow due to the impact of my surgery. I eventually started rehabilitation with sean again and it was great he goes into great detail and is definitely the best physiotherapist I’ve come across. We worked together for months and the progress after every training session I had with him was vital. I looked forward to going to him because of the progress I made after the training sessions and you can see yourself progressing every training session too which was I was always delighted to see.
Overall I’m delighted with how everything went. Massive recovery in my knee, Sean is a brilliant physiotherapist and a gentleman too. Great to work with and I would 100% recommend Sean to anyone who is having trouble with any sort of knee pain.
Cheers Sean!